SEBI Grievance Redressal
Transparent disclosures and structured resolution pathways in compliance with SEBI regulations.
Grievance Redressal Process
Follow this 3-tier structure to lodge and escalate complaints for a fast resolution.
Step 1: Direct Resolution
If you have any grievance or query, please write to us directly at grievance@investogenie.in or contact our Grievance Officer, Aditya Raj, at +91 70795 53366.
Step 2: SEBI SCORES Portal
If the grievance is not resolved to your satisfaction within 30 days, or if you do not receive a response, you can escalate the matter to the Securities and Exchange Board of India (SEBI) via the SCORES web portal or mobile application.
Step 3: Online Dispute Resolution (ODR)
Alternatively, you can initiate dispute resolution online through the SMART ODR Portal (Online Dispute Resolution Portal) which facilitates online conciliation and arbitration for resolving market disputes.
Investor Complaint Status
In accordance with SEBI guidelines, we update our complaint statistics regularly to ensure full compliance.
1. Monthly Grievance Data
For the month ending — current period
| Sr. No | Received From | Pending (Last Month) | Received | Resolved | Total Pending | Pending > 3 Months | Avg. Resolution (Days) |
|---|---|---|---|---|---|---|---|
| 1 | Directly from Investors | 0 | 0 | 0 | 0 | 0 | 0 |
| 2 | SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 | 0 |
| 3 | Other Sources (if any) | 0 | 0 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | |
2. Trend of Monthly Disposal of Complaints
Disposal record for the current financial year 2026-27
| Sr. No | Month | Carried Forward (Prev. Month) | Received during the Month | Resolved during the Month | Pending at end of the Month |
|---|---|---|---|---|---|
| 1 | April 2026 | 0 | 0 | 0 | 0 |
| 2 | May 2026 | 0 | 0 | 0 | 0 |
| 3 | June 2026 | 0 | 0 | 0 | 0 |
| Grand Total / Average | 0 | 0 | 0 | 0 | |
3. Trend of Annual Disposal of Complaints
Year-on-year grievance disposal history
| Sr. No | Year | Carried Forward (Prev. Year) | Received during the Year | Resolved during the Year | Pending at end of the Year |
|---|---|---|---|---|---|
| 1 | 2023-24 | 0 | 0 | 0 | 0 |
| 2 | 2024-25 | 0 | 0 | 0 | 0 |
| 3 | 2025-26 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 | |